Practice complaints

The IAB upholds high standards of competence and professional conduct. Bookkeeping is a trusted and respected professional and we aim to ensure that our members:

• Behave professional and ethically
• Comply with IAB Regulations and relevant UK legislation
• Keep their skills and competence up to date

This page is for those who wish to make a complaint about a bookkeeper/accountant who is an active IAB professional member. In many cases, issues can be resolved directly with your bookkeeper/accountant; however, if this is not possible or the nature of issue means that you must report the matter to the IAB, please follow our complaints process which is detailed in the link below.

Before making a complaint please read the guidance document below:

Guide to complaints process


To make a complaint please complete and return the complaint form which can be downloaded below:

Complaint form